Service Analyst – €30.000

We are looking for a Service Analyst to join the established Service Management Team. The selected candidate will be responsible for establishing and maintaining efficient IT Asset and Supplier Management functions.

Duties and responsibilities

• Supporting the Service Management Team in drafting and planning procedures that cover all the aspects of managing the full lifecycle of IT Assets
• Ensuring that the organization’s suppliers and their performance are managed appropriately to support the provision of quality products and services
• Managing internal contracts by reviewing and negotiating the following: Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs)
• Creating and maintaining relationships with Suppliers and becoming their Single Point of Contact
• Organizing progress meetings with Suppliers and Internal Stakeholders to ensure contracts are running properly, change requests are managed and invoices are paid
• Solving, with the support of our legal and procurement department, any related complications that may arise with suppliers and internally
• Establishing good relationships and collaborating closely with our legal, procurement, and technology departments to ensure that contractual steps are performed efficiently and within a timely fashion
• Ensuring that IT Assets and External Service Provider information is properly cataloged and recorded in the relevant repositories

For more detailed information, please contact us.