Corporate IT TechOps – €36.000

Reporting to the Corporate IT Team Leader, the successful candidate will form part of the Corporate IT team and will be primarily responsible for supporting the Bank’s IT services.

Responsibilities:

• Supporting the Bank’s IT services by providing application support, performing user maintenance, and taking responsibility and ownership of logged service requests and user incidents, while ensuring a timely resolution according to the team’s set Service Level Agreements
• Monitoring and working to drive down incident levels related to user problems, recurring problems, onboarding of new users, and managing of workstation setups
• Actively participating in improving the usability and reliability of the Bank’s IT services and following the appropriate knowledge management tools and practices in order to provide a more effective and efficient service to users, while contributing to their up-keeping
• Ensuring that best practices and IT processes are followed, and assisting the Team Leader in standardizing and continually improving such processes
• Monitoring all strategic IT services and systems through relevant tools, performing routine maintenance, and assisting in the generation of management and performance reports
• Assisting the Team Leader in identifying and implementing improvements to the team’s incident logging system in order to provide a more effective and efficient service to end-users
• Ensuring that the inventory of all user-related equipment, software, and software licenses is properly and adequately maintained, and ensuring timely execution of workstation hardware and software upgrades
• Participating in the extended support duty roster coverage and assisting the Team Leader in monitoring, measuring, and evaluating the KPIs accordingly

For more detailed information, please contact us.