Head Of Service and Release Manager – €57.000

The role is to actively manage a team of Application Support Engineers who act as a second line of support for the business and tech teams. The team operates on a 24*7 on-call basis. The role is to also actively plan, manage, and communicate effectively the release schedules as required by the business or tech teams.

What will you be doing?

• Managing a team of technology operations specialists and service delivery professionals responsible for the organization’s platforms’ service, support, and releases.
• Manage the team to respond to incidents when they occur and take any necessary steps to restore service and return the business to normal operations as quickly as possible.
• Managing, planning, and negotiating release activities.
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go reviews.
• Manage risks and resolve issues that affect release scope, schedule, and quality.
• Executing deployment, implementation, and running book plans.
• Knowledge of Front-End frameworks is a plus.
• Train, coach, and mentor members of the team.
• Coordinate with the service operations, systems, and development teams’ internal improvement requests to ensure continuous improvements and recurrence reduction.

Who are you?

• You have a demonstrable background in software development.
• You have working experience in the service and release management field.
• You demonstrated the ability to lead cross-functional work teams toward task completion.
• You have experience managing multiple parallel projects with tight timelines.
• You have a solid understanding of the development and QA processes including DevOps practices.
• You are experienced working in ITIL or Agile work environments.
• You have the ability to multi-task and rapidly switch contexts.
• Having a degree in Information Technology or another related field would be considered an advantage
• Having an ITIL certification will be considered an asset.

For more detailed information, please contact us.