Managed services are the practice of outsourcing the responsibility for maintaining, and anticipating the need for, a range of processes and functions in order to improve operations and cut expenses.
The most important requirements and qualifications for Managed Services Engineers:
- Follow-up of the manual and automated monitoring.
- Experience in creating, maintaining, and updating tickets including performing the required technical actions to solve the ticket.
- Experience with analyzing and resolving assigned tickets.
- Able to work procedurally.
- Strong analytical skills.